“This is a phenomenal service story from a member I had today. I’m giving major kudos to my team and to Park in general because this is one of the best ones I’ve heard. It’s a good feeling when you have a member in your office literally tear up because she is so thankful for us. Thankful for Park as a whole.” – Erin Porter, Beaumont Branch Manager
In the beginning of June, a member went into Beaumont Branch to apply for a vacation loan and make a couple of transactions.
While waiting for her loan decision to come back, she began to open up to Erin, the branch manager. She said that ever since she became a member with Park, she has never been so thankful for a credit union.
This member explained that she had gone through some very hard times, including divorce and losing her job. She had basically lost everything and had to move in with her child.
She went on to explain that it was because of us that she regained hope – we helped her get back on her feet! We gave her a car loan when her bank of over 15 years wouldn’t even talk to her.
Then, we helped her get a holiday loan, credit card, and now a vacation loan so that she can take her granddaughter to Florida for a BETA club competition.
She began to light up as she shared that she has now moved into her own apartment and is getting herself back on track. She told our branch manager how thankful she was that when she walks in the door she is treated like family – that she considers us her family.
This is what makes us who we. What an incredible and inspiring story of compassion and gratitude from a member that so desperately needed our help.
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