Park Community Credit Union - COVID19

Commitment to Safety

At Park Community, the health and safety of our entire community is our top priority. On this page, we will be sharing updates with our members and employees about our health and safety guidelines related to COVID-19, as well as options that are available to help prevent further spread of the virus.

Be sure to check this page out regularly, as our course of action may rapidly change based on recommendations from the Centers for Disease Control (CDC) and local public health authorities.

Please be aware of an increase in scams and how you can protect yourself from fraud.

Welcome back!

Updates

06/26/20 – We’re thrilled to announce that branch lobbies will begin reopening soon according to the schedule below.

Branches will resume regular lobby hours Monday – Friday on the following dates:

  • June 24: Richmond, Shepherdsville, Fern Valley, Dixie, Blankenbaker, New Albany, Lake Forest Retirement
  • June 29: All remaining branches open.(Berea, 515 W. Market, Mt Washington, Hillview, Hamburg, Clarksville, Douglass Loop, Forest Springs, Hikes Point)

For the time being, all branch lobbies will be closed on Saturdays and Sundays except the following:

  • New Albany
  • Shepherdsville
  • Dixie

Although we are slowly returning to normal operations, we are not out of the woods yet.  We all must stay vigilant and disciplined in slowing the spread of COVID-19. Park will continue to put the health and well-being of our co-workers, our members, and the community ahead of all other interests as we make decisions. If you are feeling unwell, please do not visit the credit union branch, and take advantage of our online banking channels instead.

 

Revised Hours

New Albany, Shepherdsville, and Dixie lobbies will be open on Saturdays beginning June 24th.

 

What to Expect

Here is what you can expect when you visit our branch lobbies:

  • Drive-thru service at all branches remain open. It’s a great way to social distance and protect yourself. Please take advantage!
  • The lobbies will be open with limited capacity. That number will be different for each branch. The maximum capacity in each lobby is a function of that lobby’s size and its ability to keep people standing at least 6 feet apart from one another. There will be 6-foot spacing stickers on the floors. When we are above capacity, members will be asked to wait outside and invited to enter in the order of their arrival.
  • There will be plexiglass screens installed at each teller station and member service desk.
  • Every Park employee will undergo a mandatory health screening before they report to work; as well as get their temperature taken prior to entering the building. Any who are experiencing any relevant symptoms, have been exposed to high-risk situations due to travel, and/or have knowledge of any exposure to the virus will be asked to stay home from work.
  • All Park employees will wear masks when conducting business with members unless it becomes necessary to remove it to communicate effectively.
  • Hand sanitizer will be provided.
  • A thorough cleaning of branch lobbies and surfaces will occur frequently.

Available Options

To help prevent further spread of COVID-19, there are many options available to do your banking online.

  • Online Banking – Access to your funds is available 24/7 using Online Banking from your computer. To register, just select “Sign Up” in the login area on the home page of Park’s website.

 

  • Mobile App – If you haven’t already, download our Park Community Mobile App here: (iPhone | Android) On our app, you can do things like:
  • Check account balances
  • Review Transactions
  • Deposit Checks
  • Transfer money between your Park accounts
  • Apply for a loan
  • Pay your bills
  • Text us
  • Learn more here

 

  • ITM/ATM – All branches are equipped with either standard ATMs or ITMs (Interactive Teller Machines) that allow you to do transactions over video conference with a Park representative without having to go into a branch.

 

  • DIAL – Our free, 24/7 Bank by Phone service, where you can access your account information at any time. It’s easy-to-use, and all you need is your member number and a DIAL access code.
  • In the Louisville local calling area: 502.969.6995
  • Outside these local calling areas: 800.527.DIAL (3425)

Follow the prompts to listen to your account balances, transfer funds, and more. If you’d rather use a list of service codes to get the information you need, select expert mode from the prompts and click here for a list of service codes.

To obtain your DIAL access code just give us a call.

During this time, we also want to remind you that Park Community will never contact you to ask for information such as your social security number or passwords over the phone, by text, or email.

We’re here to help. We understand this is an uncertain time and your financial needs could change substantially. If you have any questions or you are facing a financial hardship due to COVID-19, please contact us at 800.626.2870.

For additional information about COVID-19 visit the Centers for Disease Control at cdc.gov.

You may find our official press release here.