Park Community Credit Union - FAQs

Frequently asked questions answered your way.

Questions about our new website? Click below for more information.

Account Service

  • How can I get my current account balance?

    You can get your account balance by using our free Online Banking or Mobile Banking services. Our automated phone service, DIAL, will also give you account information 24/7. To protect your security, we do not give balances over the phone.

  • What is my account number?

    Account numbers are not given over the phone for security reasons. Stop by your local office and they will be able to give you the number, or you can make a request by phone for us to send it to you by mail.

  • How do I change my address?

    Stop by your local office or send us a signed letter which lists your old and new addresses. A verification of the new address must be included in the letter (please call for a list of acceptable documents). You can also change your address in Online Banking under the Options tab by clicking Address Change.

  • What is the routing number?

    283079476

Direct Deposit and Account Transfers

  • How do I change my direct deposit?

    To change your direct deposit, you will need to contact your human resources department or the entity responsible for your direct deposit and give them our routing number and your checking account number. Park Community’s routing number is 283079476. Your checking account number (13 digits) can be found within online banking or at the bottom of your checks. Savings account numbers may be found within online banking. You may also visit your local branch if you have any questions.

  • How do I change my automatic transfer?

    To change your automatic transfer, you will need to contact the company, bank, credit card, or other financial institution and give them our routing number and your account number. Park Community’s routing number is 283079476. Your checking account number (13 digits) can be found within online banking or at the bottom of your checks. You may also make transfers out of your savings account. Savings account numbers may be found within online banking. You may also visit your local branch if you have any questions. If you are with another banking institution and wish to move your money to Park Community, try our handy Switch Kit.

Credit, Debit, and ATM Cards

  • How long do I have to wait to reapply for a Debit Card after I have been declined?

    At least six (6) months.

  • How do I get a new PIN # for my Debit or ATM Card?

    If you have forgotten or would like to change your PIN #, you can visit your local branch, call the eBranch at 502.968.3681 or 800.626.2870 and you will receive one within 5-7 business days, or log in to online banking or the mobile app and request one using the message feature.

  • Who do I call if myDebit Card or ATM Card is lost or stolen?

    For a lost or stolen Debit Card, stop by your local branch or call 502.968.3681 or 800.626.2870. After business hours, choose the option for lost/stolen card from the prompt and hold on the line until you speak to a representative.

  • Who do I call if I have unauthorized transactions?

    For debit cards: report unauthorized debit card transactions by calling 866.987.1457 during the hours of 8am-8pm Monday-Friday, excluding holidays.

Internet Services

  • After I make a bill payment, when are funds debited from my checking account?

    The funds will be debited from your Park account on the business day you select for the payment to be made. For questions regarding the receipt of payment by the payee, please contact our Bill Pay department at 866.815.1835.

  • How much does it cost to use Online Banking and Bill Payment?

    Online banking and online bill payment are free to members.

Miscellaneous

  • How do I place a stop payment on a check?

    Stop payment requests must be made in writing in order to be processed. Contact your local branch for assistance in placing a stop payment.

  • What is the penalty if I cash in my share certificate early?

    If the certificate was opened or automatically renewed before January 1, 2016, the penalty for cashing in a 12 month or less certificate is 90 days of dividends or dividends earned from the initial date of opening to the date of withdrawal, whichever is less. The penalty for early withdrawal of a greater than 12 month certificate is 180 days of dividends or the dividends earned from the initial date of opening to the date of withdrawal, whichever is less.

    If the certificate was opened or automatically renewed on or after January 1, 2016, any certificate withdrawn early will incur a $25 penalty fee PLUS half of the dividends that would have been earned from the date of withdrawal to the maturity date.

  • How do I get a new access code for DIAL?


    If you have forgotten or would like to change your DIAL access code: visit your local branch, call the eBranch at 502.968.3681 or 800.626.2870 to have a temporary PIN e-mailed to the address we have on file, or log in to online banking and request one using the message feature.

  • How do I wire funds to my Park Community account?

    To wire funds to your account at Park Community, give these instructions to the originator (the person, bank, or company sending you the wire). Be cautious of who you are giving your account number to; only use someone you trust.

    Send to: Corporate One Federal Credit Union
    Bank Routing #: 244084264
    Address: Columbus, Ohio
    Beneficiary Account: Park Community Credit Union
    Beneficiary Account #: 283079476
    Beneficiary Address: 6101 Fern Valley Rd, Louisville, KY 40228
    For Final Credit to: Your Name
    Account #: Your 13 digit checking account number or your 10 digit savings account number

    The cutoff for posting incoming wires to your account is 4:00 pm, Monday-Friday. Fees may apply, see the Fee Schedule for details.

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