Park Community Credit Union - Hardship

Lending a hand.

During these times we know it can be hard to make ends meet. Fortunately, we have many relief options to help!

Community Heroes Loan | Thank you.

A discounted loan program for the one’s keeping our communities safe and functioning during COVID-19. If you’re in one of the occupations below you may qualify for the following:


You could be eligible for up to 1% off our current rates when you refinance your vehicle from another lender.1   Best part?  Take up to 90 days to make your first payment.2

  • 1Annual Percentage Rate. Rates as of July 1st, 2020 and subject to change without notice.

    2Auto Disclosure: This promotion is only available on loans with a term of 84 months or less. Discounts available up to .50% off the rate for auto pay and payment protection plus an additional available discount of .50% when you refinance your vehicle from another lender. Vehicle must be a 2013 or newer model. No down payment required. Loan must be $10,000 or more to be eligible. Excludes current Park Community loans. Loan approval and interest rates are subject to creditworthiness, term of loan, and age of vehicle. Cash out option available based on Loan to Value and strength of borrower. Other restrictions may apply. Payment example: $20,000.00 for 48 months at 2.75%* annual percentage rate would yield a $440.51 per month payment.

    *Rate includes .50% discount.

Qualifying Occupations/Industries

First Responders (i.e. Fire Fighters, Police Officers, EMTs), Healthcare Professionals (i.e. Doctors, Nurses, Nurse Practitioners, Physician Assistants, Pharmacists, Psychologists, Psychiatrists MFTs and Social Workers, Physical Therapists), Education (i.e. Teachers, Principals, Administrators), Transportation & Delivery (i.e. Drivers, Mail Carriers), Grocery, Service Station & Drug Store (Employees & Owners), Food Service/Restaurants (Employees & Owners), Sanitation Workers (Trash & Recycle), Government Employees (Federal, State, and Local), Amazon Employees.

For established employees who were working during the shutdown. Offer and rates subject to change. Loan subject to underwriting and credit approval. Additional restrictions apply. Equal Housing Lender. Originator ID 421794.

Hardship Loan | We are here to help.

If you’ve been a Park member for more than 6 months and experienced financial loss due to income reduction or job loss related to COVID-19, we want to hear from you.

How To Do It: Complete the form below and tell us your story. One of our friendly team members will reach out to see if our hardship loan program is the best match for your situation.

Mortgage Deferment | Postpone your payment.

If you have your mortgage through Park Community, you may be able to defer your mortgage payment for up to 3 months.

How To Do It: Fill out the form below.

Contact us.

Use this form to request a Hardship loan or mortgage deferment and we’ll be in touch asap!

Skip a payment | Sometimes you just need a break, or two.

Life happens. We get it. Unexpected expenses, or even unexpected opportunities, can create the need to redistribute funds so to speak. Request to skip an upcoming loan payment to get you back on track.

How to Skip-A-Payment

Skipping a payment is easy. You can request a skip within Online Banking, the Park mobile app, or by giving us a call.

  • Online Banking Instructions:

    • Login to Online Banking
    • Select Services Tab
    • Select Skip-A-Month
    • Select the loan from the list
    • Follow the on screen instructions
  • Mobile App Instructions

    • Login to the Park Mobile App
    • Select “Skip a Payment” from the menu
    • Choose your loan and follow the instructions
  • Call Us Instructions:

    • Give us a call at 800-626-2870
    • Select option 3 for questions about an existing loan

If you don’t see your loan appear as an option please fill out the contact form below. Some loan products are not eligible for a skip a payment and will require a modification.

  • ATTENTION: As of March 21, 2020, most eligibility requirements for the Skip-A-Month service has been temporarily waived. If you were not eligible previously or recently skipped a payment, you may still be eligible.

    You must meet the following conditions in order to qualify:

    • You must make at least six monthly payments before requesting to skip a month.
    • You cannot have been more than thirty days delinquent on any loan within the last twelve months.
    • All of your loans must be current.
    • You may only choose to skip the next regularly scheduled payment and not future payments.
    • Not all loan types are eligible for skipped payments.
    • Other restrictions may apply.

Credit Card Relief | Call us!

If you’re a member with a Park Community credit card, you may now be eligible for a credit limit increase of up to $500. You may also request to skip an upcoming credit card payment.

How To Do It: Call us at 800.626.2870 and select Option 3 during business hours. After hours, select Option 6 for assistance.

How to do it

You can apply for any of these loans using the Apply Now buttons above, on the Park mobile app, or call us at 800-626-2870. Be sure to mention the Community Heroes discount to credit union staff during the application process and the discount will be applied just before loan closing.