Park Community Credit Union - A New Digital Banking Experience

A New Digital Banking Experience is Here.

Why the change?

It is our mission to provide Park members with exceptional service and a full range of financial products. As your needs change, so do our services. We heard your call for a seamless digital banking experience and we are here to deliver. To provide this experience we needed to update our digital banking systems.

You will need this information to access the new digital banking system:

You will need to register for the new digital banking system and create a new username and password. This includes both primary and joint account holders. Your current online and mobile banking will no longer work on September 15th, 2021.

In order to successfully register and gain access to the new system, both primary and joint account holders will need the following information on file with us:

  • Member# or Debit Card #
  • Social Security Number
  • Date of Birth
  • The email address we have on file for you. You must have an email address to register.

If the information you provide during registration does not match what we have in our records or is missing, you will not be able to register or access the new system and we don’t want that to happen!

How to be prepared:

  1. Verify your information: We have built a webpage to verify what information we have on file for you. You must have a social security number, email, and date of birth on file in order to successfully register for the new digital banking system. This includes both primary and joint account holders. You must use this exact information when registering or contact us beforehand to update it.
  2. Contact Us: If you would like to update your information, please get in touch with us here. This is critically important if you do not have a social security number, email, or date of birth on file which is common for joint account holders.
  3. Check your inbox: We will keep you in the loop every step of the way. Keep an eye out for emails from Park Community.
  4. Download the new mobile banking app: The current Park mobile app will no longer work on September 15. You must download the new app on this day.
  5. Check out our tutorial videos: We have created several videos outlining new digital banking features. These video resources are designed to make your transition to the new system as smooth as possible. See below for the video section of the webpage.

Verify what information we have on file for you here and contact us if any is missing or outdated.

Take a Tour of the New Digital Banking Experience!

Check out our video tutorials! 

You have questions? We have answers.

Frequently asked questions.

  • We are replacing the existing online and mobile banking systems with a brand new digital banking system.

  • The upgrade took place on Wednesday, September 15, 2021.

  • In order to successfully register and gain access to the new system, both primary and joint account holders will need the following information on file with us:

    • Member# or Debit Card #
    • Social Security Number
    • Date of Birth
    • The email address we have on file for you. You must have an email address to register.

    If you do not have all of these pieces of information on file or it does not match what we have in our records, you will not be able to register or access the new system. This applies to both primary and joint account holders.

    Verify what information we have on file for you here and contact us if any is missing or outdated.

  • Easy! Verify what information we have on file for you here and contact us if any is missing or outdated.

    You must use this exact information when registering or contact us beforehand to update it. If any of it is missing, you will not be able to register or access the new system and we don’t want that to happen! Please also refer to the ‘How do I register for the new digital banking system?’ question.

  • Go to the login area of parkcommunity.com or the new Park mobile app and select “Register”. You will then be guided through a simple process to identify yourself and create your new username and password. That’s it! Please also refer to the ‘How do I register for the new digital banking system?’ question.

  • If you are unable to register successfully it is likely that the email address, account #, SSN # or debit card # you entered is not the same as we have in our records or is missing.

     You can verify what information we have on file for you. Refer to ‘How can I verify what information I have on file with Park?’

  • Yes. For enhanced security, both primary and joint account holders will need to create their own unique username and password when registering for the new digital banking system. That means no more having to share logins or remember multiple usernames and passwords.

    Your unique login will allow you to see all your accounts, including joint accounts and business accounts, in one convenient place.

  • For additional security, joint account holders will need to create their own unique username and password when registering for the new digital banking system. To register successfully as a joint account holder, please refer to the ‘How do I register for the new digital banking system?’ question.

  • Yes, you will register your business account with your personal date of birth, social security number, and email address.

  • Yes, all accounts that you are authorized on will display in the Accounts view of your new login. This includes business accounts any account in which you are a joint account owner.

  • Keeping track of all your accounts is easier than ever. The new digital banking system has a new accounts view that allows you to see all your accounts and loans, personal and business, in one convenient place. This includes any accounts in which you are a joint owner, co-borrower or co-signer. You will also be able to hide or show any accounts to simplify your view.

  • Yes, it is. Security is a top priority of Park to ensure that your financial information is safe and secure. One way we’re enhancing security is requiring every member to have their own unique login. That means no more having to share logins or remember multiple usernames and passwords.

  • Yes, you will need to set up your eAlerts again within the new digital banking system.

  • Your bill pay will not be affected. Any payees and bills you have scheduled for payment will carry over to the new digital banking system.

  • Your transfers will not be affected. Any transfers you have between Park accounts will carry over to the new digital banking system.

  • No. There will be no impact on your automated deposits during this upgrade.

  • You will be able to access your statements from within the new digital banking system by clicking on the eDocuments option in the menu.

  • Yes. There is a new Park Community mobile banking app available! The current app will no longer work as of 9/15/21.

    Apple: For iOS Apple devices, the new Park mobile app will replace your existing app. If you have automatic app updates activated, this should happen automatically for you. To download the app for the first time, click here. 

    Android: For Android devices, you will need to delete your existing Park Community app and download the new app from the Google Play Store here.