Frequently asked questions

You can get your account balance by using our free Online Banking or Mobile Banking services. To protect your security, we do not give balances over the phone.

Account numbers are not given over the phone for security reasons. Stop by your local office and they will be able to give you the number, or you can make a request by phone for us to send it to you by mail.

Stop by your local office or send us a signed letter which lists your old and new addresses. A verification of the new address must be included in the letter (please call for a list of acceptable documents).

283079476

To change your direct deposit, you will need to contact your human resources department or the entity responsible for your direct deposit and give them our routing number and your checking account number. Park Community’s routing number is 283079476. Your checking account number (13 digits) can be found within online banking or at the bottom of your checks. Savings account numbers may be found within online banking. You may also visit your local branch if you have any questions.

To change your automatic transfer, you will need to contact the company, bank, credit card, or other financial institution and give them our routing number and your account number. Park Community’s routing number is 283079476. Your checking account number (13 digits) can be found within online banking or at the bottom of your checks. You may also make transfers out of your savings account. Savings account numbers may be found within online banking. You may also visit your local branch if you have any questions. If you are with another banking institution and wish to move your money to Park Community, try our handy Switch Kit.

At least six (6) months.

If you have forgotten or would like to change your PIN # you can call 1-800-992-3808 or 1-800-567-3451 to reset or change your PIN.

For a lost or stolen Debit Card, stop by your local branch or call 502.968.3681. After business hours, choose the option for lost/stolen card from the prompt and hold on the line until you speak to a representative.

For Debit Cards, call our dispute Contact Center 24/7/365 at 833.699.0077

For Visa® Cards, call 866.570.1664 during the hours of 8am-8pm Monday-Friday, excluding holidays.

Hit the Login button on parkcommunity.com and click “Register” or open the Park mobile app and tap “Register”. You will then be guided through a simple process to identify yourself and create your new username and password.

To log in, simply enter your username and password and click “sign in”.

In order to successfully register and gain access to digital banking, both primary and joint account holders will need the following information on file with us:

• Member# or Debit Card #
• Social Security Number
• Date of Birth
• The email address we have on file for you. You must have an email address to register.

If you do not have all of these pieces of information on file or it does not match what we have in our records, you will not be able to register or access digital banking. This applies to both primary and joint account holders.

Contact us if any of your information is missing or outdated.

You must use the exact information we have on file for you when registering or contact us beforehand to update it. If any of it is missing, you will not be able to register or access the new system and we don’t want that to happen!

If you are unable to register successfully it is likely that the email address, account #, SSN # or debit card # you entered is not the same as we have in our records or is missing. Contact us for more information.

For additional security, joint account holders will need to create their own unique username and password when registering for the digital banking system. To register successfully as a joint account holder, please refer to the ‘How do I register for digital banking?’ question.

Yes, you will register your business account with your personal date of birth, social security number, and email address.

Yes, all accounts that you are authorized on will display in the Accounts view of your new login. This includes business accounts any account in which you are a joint account owner.

Keeping track of all your accounts is easier than ever. Digital banking has a new accounts view that allows you to see all your accounts and loans, personal and business, in one convenient place. This includes any accounts in which you are a joint owner, co-borrower or co-signer. You will also be able to hide or show any accounts to simplify your view.

Yes, it is. Security is a top priority of Park to ensure that your financial information is safe and secure. One way we’re enhancing security is requiring every member to have their own unique login.

You will be able to access your statements from within digital banking by clicking on the Digital Documents option in the menu.

Online banking and online bill payment are free to members.

The funds will be debited from your Park account on the business day you select for the payment to be made. For questions regarding the receipt of payment by the payee, please contact our Bill Pay department at 866.815.1835.

You can now place a stop payment through our digital banking systems! Just click more services in the navigation menu then click the “stop payment” option. You can also stop payment by calling 502.968.3681 and pressing zero, or by visiting a branch.

If the certificate was opened or automatically renewed before January 1, 2016, the penalty for cashing in a 12 month or less certificate is 90 days of dividends or dividends earned from the initial date of opening to the date of withdrawal, whichever is less. The penalty for early withdrawal of a greater than 12 month certificate is 180 days of dividends or the dividends earned from the initial date of opening to the date of withdrawal, whichever is less.

If the certificate was opened or automatically renewed on or after January 1, 2016, any certificate withdrawn early will incur a $25 penalty fee PLUS half of the dividends that would have been earned from the date of withdrawal to the maturity date.

To wire funds to your account at Park Community, give these instructions to the originator (the person, bank, or company sending you the wire). Be cautious of who you are giving your account number to; only use someone you trust.

Send to:
Park Community Credit Union
Bank ABA Routing #:283079476

Address:
2515 Blankenbaker Pkwy, Louisville, KY 40299

Beneficiary Account:
Your Name

Beneficiary Account #:
Your 13 digit checking account number or your 10 digit savings account number

Beneficiary Address:
Your Address

The cutoff for posting incoming wires to your account is 4:00 pm, Monday-Friday. Fees may apply, see the Fee Schedule for details.