Call Center Hours:
Monday – Thursday: 9a – 5p
Friday: 9a – 6p
Saturday: 9a – 12p
Chat with a live team member! Just look for the “Chat with us!” icon in the bottom right of your screen!
Send a Message to 502-289-5210 to text* with a team member OR scan the QR codes below.
*Standard data and messaging rates may apply.
*Standard data and messaging rates may apply.
For a lost or stolen debit card, stop by your local branch or call 800.449.7728
After business hours, choose the option for lost/stolen card from the prompt and hold on the line until you speak to a representative.
For a lost or stolen credit card, stop by your local branch or call 800.449.7728
After business hours, call 866.570.1664
For Debit Cards, call our dispute Contact Center 24/7/365 at 833.699.0077.
For Visa® Cards, call 866.570.1664 during the hours of 8am-8pm Monday-Friday, excluding holidays.
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