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Call Center & Online Chat Hours: Monday – Thursday: 9a – 5p | Friday: 9a – 6p | Saturday: 9a – 12p.
For a lost or stolen debit card, stop by your local branch or call 502.968.3681 or 800.626.2870
After business hours, choose the option for lost/stolen card from the prompt and hold on the line until you speak to a representative.
For a lost or stolen credit card, stop by your local branch or call 800.449.7728
After business hours, call 866.570.1664
For Debit Cards, call 866.987.1457 during the hours of 8am-8pm Monday-Friday, excluding holidays.
For Visa® Cards, call 866.570.1664 during the hours of 8am-8pm Monday-Friday, excluding holidays.
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