Report a lost card. We’ll take it from here.
Report a lost or stolen Debit Card.
After business hours, choose the option for lost/stolen card from the prompt and hold on the line until you speak to a representative.
Report a lost or stolen Visa® Credit Card.
For a lost or stolen credit card, stop by your local branch or call 800.449.7728
After business hours, call 866.570.1664
Dispute unauthorized transactions.
For Debit Cards, reach out to us via Online Banking or Mobile Banking using the messaging system. Or, you may call 502.968.3681 or 800.626.2870 during the hours of 8am-5pm Monday-Friday, excluding holidays.
For Visa® Cards, call 866.570.1664 during the hours of 8am-8pm Monday-Friday, excluding holidays.