Protect Yourself Against Fraud
Identity theft is one of the fastest-growing crimes in America, affecting over 7% of U.S. households each year. Protecting yourself from fraud is crucial—stay vigilant and never share personal information. Park Community will never ask for your debit/credit card, checking account number, or other sensitive details by phone, text, or email. If you receive such a request, do not respond and contact us immediately. Your security is our priority!
Fraud Alerts
Fraudsters are spoofing our phone number and calling members to advise them of unauthorized activity. Since they have your trust with caller ID appearing as Park Community, they ask for information which allows them to compromise your account. If you receive a call from 502.968.3681 and they report fraud on your account, hang up and call us back directly.
Fraud Protection
Protect your Accounts from Fraud
Fraud is very serious, and it’s important for you to know what you can do to protect yourself. Whether it’s a single fraudulent charge on your account or your entire identity stolen, there are things you can do to prevent and minimize your risk of fraud.
Protect your Accounts from Fraud
Park Community will NEVER contact you requesting your confidential information including digital banking credentials, passwords, security codes, or debit or credit card details.
If you are contacted by anyone asking for this type of information, please DO NOT RESPOND and contact us immediately at 502.968.3681. If you’ve inadvertently shared these details with someone posing as Park Community, please reach out to us at 502.968.3681.
What to Be Aware of:
Fraudsters can disguise their phone numbers to appear like genuine businesses. For utmost safety, it’s best to disconnect and dial the business using the contact number listed on their official website.
Stay vigilant! It’s not limited to phone calls. Deceivers craft counterfeit websites that mirror legitimate ones to capture your personal information.
Consistently review your transactions via Park Community’s digital and mobile banking. Ensure all activities are authentic, and alert us immediately if you suspect anyone trying to misuse your data.
What to do if Your Identity has been Stolen
If you need immediate assistance, call Park Community Credit Union at 502.968.3681.
To protect your credit, contact the fraud department of any major credit bureau—Experian, Equifax, or TransUnion—to place a fraud alert on your file. This ensures that creditors verify with you before opening new accounts or making changes to existing ones. Once your fraud alert is confirmed, the other two bureaus will be notified automatically, and you’ll receive free copies of your credit reports.
Additionally, be sure to close any accounts that may have been tampered with or opened fraudulently to prevent further issues.
Additional Safety Measures
Use the FTC’s ID Theft Affidavit when disputing unauthorized accounts to help verify and resolve fraudulent activity.
If identity theft has occurred, file a police report and obtain a copy to provide to creditors or other entities that may require proof of the crime. Additionally, report the theft to the FTC, which maintains a database used by law enforcement for investigations. Filing a complaint also helps the FTC better understand identity theft trends and improve assistance for victims.
If mail fraud is involved, submit a complaint form with the U.S. Postal Inspection Service to report the issue.