Apply online at apply.parkcommunity.com/account-opening.

Apply online at apply.parkcommunity.com. You can also give us a call at 502.968.3681. Please listen carefully to the options, and select the one to apply for a new loan.

Go to parkcommunity.com and select Login (top-right), or use the Park mobile app. Enter your username and password. New users should select Register and follow the prompts. You can also download the mobile app at parkcommunity.com/services/digital-banking.

The most common cause is an incorrect username. Double-check your username and try again. You can also select Trouble Signing In, then Forgot Username to recover it.

Select Forgot Password, enter the requested information, and follow the link you receive to reset your password.

Follow these steps: Select Trouble Signing In, then Forgot Username to recover your username. Then select Forgot Password, enter the requested information, and follow the link you receive to reset your password.

When prompted for an authentication code, mark your device as trusted (if that option appears). In the Park app, select your initials (top-right), then Settings, then Mobile features, and enable Face ID or fingerprint.

If you are locked out due to too many failed login tries, you will be able to try again in ten minutes.

If your email is out of date, call us at 502.968.3681 and we can update this for you after getting full authentication. If your phone number is out of date, it would be best for you to stop by one of our branches to update your contact information.

Select Digital Documents (web) or Statements (app) from the menu. The account box will default to your primary account; if you want to select a different account, tap or click inside the box and your other accounts will appear at the bottom. Once you have selected the appropriate account, click View and an E-Sign Disclosure will display. Read through the E-Sign disclosure and press Accept at the bottom. You will now have access to your statements and can also elect eNotices and eTax forms. To confirm your settings, check your profile and verify your email is listed, and that your documents are set to electronic.

On the mobile app, open the menu and select Statements. Online (web), select Digital Documents from the left menu.

Log in to Digital Banking and go to Move Money. Select Manage Destinations (under Scheduled & Recurring). Select Add External Account and follow the prompts. If instant verification doesn’t work, choose the manual option: on the Select your institution screen, scroll to the bottom and select Link with account numbers.

We don’t offer Zelle. You can still move money in other ways: external transfers to accounts you have at other banks in your name, or Bill Pay to send payments to others. Both are available under Money (app) or Move Money (web).

Log in to Digital Banking and go to Transfers (Move Money). Select With external accounts. If you haven’t added an external account yet, select the plus button and follow the prompts. Then go to Payments, then With external accounts, then Pay from another CU/Bank.

Yes. Select the account and choose the pen icon next to the account name.

Log in and select the bell icon. Choose the account, confirm your contact information, and add alerts.

Log in, select your initials (top-right), then choose Settings to edit your contact details.

External transfers typically take 2-3 business days to complete. You may see the funds withdrawn from one account and not yet deposited into the other account during this time.

In Digital Banking, go to Move Money or Payments and review your scheduled activity. If the transfer or payment is still pending, you may be able to edit or cancel it.

Contact your employer or the company sending the deposit and provide Park’s routing number (283079476) and your account number. Your checking account number can be found in Digital Banking or at the bottom of your checks.

Your member number is the 10-digit account number that identifies your membership. You can find it on your checks: your check shows a 13-digit account number; your member number is the last 10 digits. In Digital Banking (share details), select a share and scroll to the bottom; the member number is the last 10 digits of your MICR number (use the reveal icon to display it). In Digital Banking (full list), go to More Services, then Routing & Account Numbers, then Show All Account Numbers. Your member number is the last 10 digits of your MICR numbers (and the first 10 digits of your share numbers).

You can find your 13-digit MICR number on your checks (the 13-digit account number printed on your check), in Digital Banking (share details) by selecting a share and scrolling to the bottom (use the reveal icon to display the 13-digit MICR number), or in Digital Banking (full list) under More Services, then Routing & Account Numbers, then Show All Account Numbers (MICR numbers display for each share).

Park’s routing number is 283079476. In the app, you can also go to Accounts, select the account, and scroll to the bottom to view the routing number.

If the wire is time-sensitive, we recommend visiting a branch (in-person wires are processed faster). Wires to someone else can only be sent in a branch. If you’re wiring to an account in your name, or for a mortgage closing, you can initiate it by sending us a message in Digital Banking.

The wire cutoff time is 3:30 PM. Wires received after 3:30 PM are processed the next business day.

Log in to Digital Banking, select Debit Cards, then Travel, and enter the states or countries you’ll visit.

Yes—same-day cards are available at all branch locations during business hours.

Cards are valid through the end of the expiration month. Replacement cards are sent mid-month and arrive in a plain white envelope.

Call 1-800-992-3808 or 1-800-567-3451.

Call us at 502.968.3681 so we can review the transactions with you. If it’s fraud, we’ll help you block the card and order a replacement.

Yes. Use the CardValet app to temporarily turn your debit card on or off and receive alerts for card activity. Download CardValet from the App Store or Google Play, and visit parkcommunity.com/thryve/debit-cards to learn more about debit card controls.  

Some merchants place temporary holds that may be different from the final purchase amount. Your available balance may change while the transaction is pending, and the final posted amount may not match the temporary hold.

Park debit cards can be used at affiliated ATMs including MoneyPass and Alliance One ATMs with no surcharge from those networks. You can use the ATM locator to find participating locations.

CardValet is a debit-card management service that lets you control and monitor your Park debit card from the CardValet mobile app. You can turn your card on or off, set controls, and get transaction alerts.

Log in to Digital Banking, select Debit Cards, then CardValet, and follow the registration steps.

In CardValet, open the menu (three lines), select Hide/Show Cards, then Add Card. You can hide an old card so it no longer displays.

Fees may be charged for certain products, services or account activities. For a complete list of current fees, visit parkcommunity.com/disclosures-fees.

To find the hours for your nearest branch, visit our Branch Locator at parkcommunity.com/locations and enter your ZIP code. 

Yes. Notary services are available at Park branches for members. In limited cases, we can also notarize documents for non-members involved in a lending transaction with a Park member (example: vehicle purchase). Bring a valid government-issued photo ID. Availability may vary by branch. Please note that we cannot notarize a document that has already been signed. The document must be signed in front of the notary.

Call our Contact Center at 502.968.3681. We can help directly or coordinate with your local branch. You can also use the branch locator for addresses and hours.

We offer competitive rates to help your money grow. View our current certificate rates at parkcommunity.com/rates. 

Yes, all cards will be contactless (opt-out is not available).

All credit card payments will be due on the 2nd of each month. Statements will close on the 5th of each month as part of a standardized billing cycle.

Yes, 11-day grace period.

To report a lost or stolen credit card, call 502.968.3681. If after hours, call 844.419.1578.

No. Credit card statements use the same delivery preference as your monthly or quarterly account statements. A separate statement delivery option for credit card statements is not available.

A check hold allows time for the deposited check to clear through the banking system. This helps protect both you and the credit union from returned or unpaid checks.

When you deposit a check using the mobile app, a base amount is released immediately.

Any remaining funds are typically released on the 2nd business day after your mobile deposit is made.

Yes. In some situations, an extended hold may be placed at the credit union’s discretion. This can depend on factors like account history, deposit activity, or the type of check deposited.

Yes. Mobile deposit limits are:

• Per check limit is $3,000
• Daily limit is $6,000
• 30-day limit is $12,000

To help prevent delays:

• Make sure the check is properly endorsed
• Deposit checks that are current, complete, and payable to you
• Stay within mobile deposit limits
• Write “For Mobile Deposit Only at PCCU” on the check
• Keep your account in good standing

Log in to the Park Community App, open the menu, and select Deposit. For first-time users, complete the registration form and review the terms and conditions. Then choose the account, take photos of the front and back of the check, enter the amount, and submit the deposit. These steps are provided at parkcommunity.com/services/digital-banking.

When your account is overdrawn, transactions may be declined or paid into overdraft based on the type of transaction, your account, and any overdraft services you have enrolled in. Fees may apply. View current fee information at parkcommunity.com/disclosures-fees. 

Use Digital Banking to monitor your available balance, set up alerts, and help ensure funds are available before payments are made. Learn more about account monitoring tools, including links to download the Park Community App, at parkcommunity.com/services/digital-banking. For information about overdraft and NSF fees, visit parkcommunity.com/disclosures-fees. 

You can login to your online banking, select More Services, then select Stop Payments.

Stop by your local office or send us a signed letter listing your old and new addresses. Verification of the new address must be included. Call us if you need a list of acceptable documents. You can also update your address in online banking. Log in, select your initials (top-right), then choose Settings to edit your contact details.