Financial Hardship Assistance
If you’re having trouble keeping up with payments, you have options, and you don’t have to figure them out alone. Whatever brought you here, or even if you’re just looking ahead, we’re here to help. If you have any questions, don’t hesitate to reach out. Let’s figure out the next step together.
Explore Your Options
Whatever you’re facing, Park has a solution that fits. Below, you’ll find the full range of support available to you as a Park member. These include short term payment relief, personal guidance and counseling, and a structured path through our Hardship Assistance Program.
Speak to a Park Financial Counselor
Sometimes it helps to talk about things face-to-face or over the phone. Stop by any Park branch to meet with a HERO certified financial counselor who can walk through your options and discuss what Park can do to help. Or give us a call during business hours at 502.968.3681.
Apply for Hardship Assistance
If you’re facing a more significant hardship like job loss, illness, the loss of a loved one, or other serious setbacks — our Hardship Assistance Program offers a more comprehensive path to relief on your Park loans. Learn more about qualifications and how to apply below.
Financial Hardship Assistance Program
Who Qualifies
This program is for Park members struggling to keep up with loan payments because of circumstances such as:
- Job loss or reduced income
- Illness, injury, or disability
- Death of a spouse or household wage earner
- Divorce or legal separation
- Military service
- Business failure
- A natural disaster or other circumstances beyond your control
What Qualifies
The Financial Hardship Assistance Program applies to the following loan products:
- Mortgages
- Credit cards
- Auto loans
- Personal loans
- Business loans
- Home equity lines
What to Expect
Once we receive your completed application, our team will conduct a full review of your situation and your ability to meet your loan obligations, typically within 15 days.
Please continue making your scheduled payments during this time if you’re able. We can’t guarantee approval, but we can guarantee every application gets a fair, careful look, and you’ll hear back from us either way.
how to apply
Getting Started is Simple
Download the Hardship Assistance Application
The fillable PDF application can be completed digitally, or printed and filled by hand.
Gather any supporting documents
The application includes a quick guide for what’s needed based on your hardship type.
Submit it your way
Submit your completed application.
- Email it to our credit services team: Hardship@parkcommunity.com
- Mail it to our credit services team:
ATTN: Credit Services
Park Community Credit Union
2515 Blankenbaker Pkwy
Louisville, KY 40299 - Print it and drop it off at any branch!
Required Hardship Documentation
Review the required supporting documentation based on your situation.
Please note: If you are experiencing a financial hardship that is affecting your ability to make your payments and your situation is not reflected in the options listed above, please contact Credit Services at Park for assistance and guidance. Our team is committed to understanding your circumstances and exploring available solutions. We are here to support you throughout the process and will do everything we can to help you navigate this challenging time.
Unemployment
Required:
Employment Discharge Letter, or
Unemployment Benefits Award, or
Copy of the most recent unemployment benefit disbursement
Reduction of Income
Reduction of Income: a hardship that has caused a decrease or loss in your household income due to circumstances outside of your control (elimination of overtime, reduction in normal working hours, a reduction in base pay)
Required:
Evidence establishing the reduction of income
Two most recent months of pay stubs and/or bank statements from the financial institution where your direct deposits are received (if Park is your primary financial institution, please disregard).
Long-Term, Permanent Disability, or medical related issues
Serious illness or injury of yourself or a dependent family member,
Required:
Written statement from member or other documentation verifying the disability or illness
NOTE: Detailed medical information is not required and information from a medical provider is not required
Death of a family member or wage earner in the household
Required:
Death certificate, or
Obituary (from newspaper or memorial webpage)
Divorce or Legal Separation
Required:
Divorce Decree signed by the court, or
Separation Agreement signed by the court, or
Current evidence showing separate addresses
Business Failure
Required:
Dissolution documents proving closure of business, or
Last 2 years of tax documents
Two months of most recent statements proving the cessation of business activity, or
Notice of Bankruptcy filing for business
Increase in Housing-Related Expenses
A financial hardship resulting from a significant increase in housing costs due to circumstances beyond your control.
Required:
Verification/documents supporting the explanation of hardship
Disaster Impact
A natural or man-made disaster that has adversely affected the borrower’s property, residence, or place of employment.
Required:
Verification/documents supporting the explanation of hardship
Other: Financial hardship resulting from circumstances not otherwise listed above.
Required:
Verification/documents supporting the explanation of hardship